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3/13/2017 - A Message from Comcast Government Affairs: Preparing for Winter Storm Stella

With Winter Storm Stella approaching, we want you to know that Comcast is preparing to help our customers and neighbors stay connected and pass on a few tips to help you get ready.


We’ve been actively preparing for the storm since last week so we can support our customers by responding quickly to any impact Stella might have on our service. This includes taking incremental measures to ensure we are best equipped to manage the storm while keeping the safety of our employees and customers a top priority.  Some examples include:


  • Increasing staffing and strategically placing employees in key locations throughout our footprint;
  • Preparing and topping off back-up generators and other supplies;
  • Offering customer employees hotel accommodations to ensure they can make it to work;
  • Coordinating closely with power companies and local and state emergency workers.


The most effective way for customers to get outage updates in case of power interruptions or downed lines due to the storm is to download the free Xfinity My Account app for your mobile devices. You can also access My Account online at from your computer. The vast majority of issues will likely be related to commercial power and that as power is restored so too will most services.


Device-charging stations


Comcast is partnering with NBC10 and Telemundo62 to offer area residents who are impacted by extended power outages the ability to recharge their devices at participating Xfinity store locations in the region. As power outages occur, stores will become active Plug In, Power Up sites to assist viewers in need. This is a free service and anyone is welcome to visit participating locations during regular business hours. To find the closest Plug In, Power Up location and to determine which locations are active during power outages, please refer to the list here. Note that store hours may be impacted by the storm as well.


Xfinity Stream


We know there’s nothing better than curling up with a new movie or your favorite shows on a snow day. To be sure you can still do that in the event of a power outage, download the free Xfinity Stream app for mobile devices so you can stream live TV and select On Demand content using your cellular network. Or better yet, download shows and movies in advance so you can access them anytime. X1 customers can also stream or download DVR content.


We hope everyone stays warm, safe and connected throughout the storm. For additional storm information, visit the NBC10 website and follow us on Twitter @ComcastPhillyNJ.